Refund & Returns

At riyell.com, we are committed to customer satisfaction. If you are not satisfied with your purchase, you can follow our return and refund policy below.

1. Return Conditions

You can request a return within 30 days of purchase. Please ensure the item is unused and in its original packaging.

Some special items may not be eligible for returns; please check the relevant information before purchasing.

2. Return Procedures

To request a return, please follow these steps:

Contact our customer support team, providing your order number and the reason for the return.

We will provide you with a return address and further return guidance.

Return the product along with all accessories, instructions, and the original packaging.

Address: 64 ENFIELD STREET FL1 SPRINGFIELD, MA 01151

3. Refund Processing

Once we receive and inspect your returned product and confirm it meets the return conditions, we will process your refund within 7-14 days.

The refund will be returned via the original payment method. Please note that bank processing times may vary depending on the payment method. 4. Shipping Costs

Unless the product is defective or incorrect, you will be responsible for return shipping costs.

If you receive a defective or incorrect item, please contact us promptly for a free return.

5. Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to assist you before the item is shipped.

Once the item has been shipped, you will need to apply for a return according to the return policy above.

Thank you for choosing riyell.com. We look forward to serving you. Please feel free to contact us with any questions!